Help & FAQ
Find quick answers to common questions about accounts, bidding, buying, selling, payments and support.
If you cannot find what you need here, you can contact us directly or review the related legal and pricing pages below.
Accounts and access
>How do I create an account?
Create an account by registering with your email address and the required profile details. You should provide accurate information so your account can be used safely on the platform.
>What should I do if I cannot log in?
First check that your email address and password are correct. If the problem continues, use your password reset flow if available or contact support through the contact page.
>Can I update my profile information later?
Yes. You should keep your profile, address and contact information up to date so transactions, communication and delivery can work correctly.
Buying and auctions
>How do auctions work on GiBud?
Sellers publish auction listings and users place bids until the auction ends. The highest valid bid at the end of the auction wins, subject to any applicable listing rules.
>How do I place a bid?
Open an auction item, review the current bid and bidding terms, and submit your bid through the bidding form on the item page.
>Can I cancel or change a bid?
Bids are generally binding. If you make a mistake, contact the seller as quickly as possible and review the Terms of Use for the applicable rules.
>What happens if I win an auction?
If you are the winning bidder, you are expected to complete the purchase with the seller. Follow the platform communication and payment steps as soon as possible after the auction ends.
>What if an item is not as described?
Contact the seller first and explain the issue clearly. If the issue cannot be resolved, keep relevant communication and documentation and contact support.
Selling and fees
>How do I list an item for sale?
Create or choose an item in your seller area, complete the required listing details, upload images and publish it as the appropriate listing type.
>When do I pay fees?
Fees depend on the listing and sale type. Review the Price List page for current commissions, paid options and other seller-related pricing.
>Can I sell both auction and fixed-price items?
Yes, depending on the available listing types and seller tools in the platform. Make sure you choose the correct format when publishing your listing.
>How can I improve my listing?
Use clear titles, accurate descriptions, good images, correct category placement and complete item information. Better listings help buyers make informed decisions.
Payments, safety and support
>How do I contact another user?
Use the communication features available through the platform whenever possible. Marketplace-related communication should stay inside GiBud so there is a clear record of the transaction.
>What should I do if I suspect fraud or abuse?
Do not continue the transaction until you are comfortable. Keep all relevant details, avoid moving the discussion outside the platform and contact support as soon as possible.
>Where can I read the platform rules?
You can review the Terms of Use, Privacy page and Price List through the static pages linked from the site.
>How do I contact GiBud support?
Use the Contact Us page if you have questions about your account, buying, selling, auctions or technical issues. Include enough detail so support can understand the issue quickly.